Wednesday, October 4, 2006

Great Big F YOU!!!! To HP

I've added Hewlett-Packard to my list of companies with products I will never buy again. If you are in the market for a computer and someone tries to sell you an HP, specifically a Pavillion a1420n, run. It's been nothing but trouble. The product is inferior, they misrepresented the Operating System version (by three years) and their version of tech support is worthless.

HP are traitors, they eliminated jobs here and outsourced their tech support to India. Instead of reaching someone you can understand and who knows the product, you end up talking to someone whom you must continually ask to repeat themselves and knows nothing about your computer aside from what he's reading from the screen in front of him. I'm sorry but the ability to perform a keyword search and read from a screen is not tech support by any definition I am aware of.

As soon as it was out of the box and running the trouble started. Every time I tried to open a web page or connect to the internet the computer would freeze completely, requiring me to turn it off and restart it. I spent close to an hour and a half on the phone with their "Tech Support" trying to fix the problem. Most of that time was wasted by me asking the poor clueless slob to repeat himself because I couldn't understand him through his heavy Indian accent. I gave up in frustration, then had it fixed myself within a few minutes of hanging up the phone. It was actually pretty simple but the "highly trained" tech couldn't figure it out.

Then came the day when I tried to assign functions to the supposedly programmable hot keys on the keyboard. These are the keys which let you open a program or go to a specific web page with just one push of a button. The option tab which would allow programming of these buttons was nowhere to be found. 

So again I call HP customer service. Once again I am on the phone for over an hour. Once again they couldn't tell me how to get it fixed. At the conclusion of the call I was informed that this was a known issue. Seriously? If it was "known" then why the f*** didn't they say that at the beginning of the call before I waste over an hour of my time? They claimed it was actually Microsoft's fault and there would be a patch released by Microsoft by the end of that month. That was 3 months ago. Can I program those buttons now? No.

Actually I can't do anything now, the computer has been reduced to nothing but an expensive paperweight courtesy of HP tech support. Even killing the computer entirely took them over an hour, I could have done it myself in seconds. It was running when I called them, dead when they were done with it. After talking with two computer techs in my area I learned that most of what I was told to do was absolutely wrong. The error message I was receiving was quite common and could be easily fixed within seconds if you aren't being directed by an incompetent twit.

Bottom line, I have to pay someone to try to save the files I need from my hard drive, losing everything they can't find or copy. Then I have to wipe it and waste an hour and a half while I reinstall the Operating System with the recovery discs, Then I can spend hours updating, downloading and installing. 

Do these stupid assholes not know that I have addictions to feed? HP refuses to reimburse me or replace the computer, claiming it was operator error that damaged it even though it was running when I called but was dead after I followed their instructions. HP had income of 86 billion dollars last year, I think they could afford to honor their warranty and do the right thing by replacing their defective junk. I hope those bastards are in the part of California that breaks off and sinks into the ocean after the next big earthquake.

Screw you HP, you can kiss my ass. I hope you get bought out by Sony you traitorous, junk peddling, worthless sons of bitches. Thus concludes another rant. Thanks for listening (or reading, whatever). I feel better already.

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